Refund policy
At Pawland, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products
- Items returned after the 14-day return period
- Personalized or custom-made products
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item so we can resolve the issue quickly.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: pawlandstoreofficial@gmail.com